to the MELSA disability awareness resources page!
Maintained by the MELSA Accessibility Task Force
This page includes:
- Links to videos, apps, tip sheets, webinars, quizzes, articles, and other documents that address general customer service topics to better serve persons with various disabilities as they access library resources and services.
- Organizations to contact for more in-depth information and assistance.
- Information for staff and patrons about access to assistive technology from local organizations and at each library system. Links to helpful apps and other digital content are also included.
We hope both new and experienced staff will find the content on the site informative and inspiring. It will continue to evolve as training needs and additional resources are identified.
Information for anyone:
opens in a new windowPeople First Language – Articles about using People First language which encourages a focus on the person before the disability
opens in a new windowResponding to Disabilityopens PDF file – Minnesota Council on Disability (MCD) produces publications to inform people about a variety of disability issues such as employment, disability awareness, and emergency preparedness. (38 pages with pictures, 13 questions, and answers)
opens in a new windowDisability Etiquette – Tips On Interacting With People With Disabilities (36 pages)
opens in a new windowDisability Sensitivity – Informative instruction video on how to interact with people with disabilities. (03:00)
opens in a new windowTips for Customer Service – True/false quiz to help you make the best choices when meeting someone with a disability. (11 questions)
opens in a new windowDisability Etiquette Handouts – Best practices for providing excellent customer service. (1-3 pages each)
opens in a new windowDisability Etiquette in the Workplace from Job Accommodation Network (JAN)
opens in a new windowADA Training Resources – a variety of training opportunities to increase your knowledge of the ADA.
opens in a new windowInclusive Presentation Skills – tips for delivering more inclusive presentations. Feb 1, 2018, MSFTEnable – Microsoft YouTube Channel, Published on Sep 4, 2018 (2:16)
opens in a new windowHere are Some Dos and Don’ts of Disability Language – Article from Forbes about Dos and Don’ts of Disability Language
opens in a new windowADA National Network – “At Your Service: Welcoming Customers with Disabilities” is a self-paced webcourse for people interested in discovering best practices for working with customers you have disabilities. (Free, but setup of a login is required; includes pre-test, 15 topics that can be completed individually, and post test.)
opens in a new windowADA Quick Tips – Customer Service Quick Tips for Front Line Staff Serving Customers with Disabilities
opens in a new windowASCLA AccessAbility Academyopens PDF file – Positive Interactions: Making the Library a Welcoming and Empowering Place for People with Disabilities
opens in a new windowUniversal Library Access – Making Library Resources Accessible to People with Disabilities. (~ 3 pages)
opens in a new windowPANDA Minnesota Adult Basic Education Disability Specialists
opens in a new windowProject Enable – Professional online development for teachers, librarians
opens in a new windowLibrary Service to Special Population Children and their Caregivers: A Toolkit for Librarians and Library Workers – Created by ALSC Committee for Library Service to Special Population Children and Their Caregivers (Chapter 16 – pages 16-20, and Chapter 32 – pages 31-35)
opens in a new windowFuture Cities Canada – Accessible public spaces