REQUEST FOR INFORMATION DIGITAL ADULT LEARNING RESOURCE (PDF Version)
FOR PUBLIC LIBRARIES
IN THE TWIN CITIES METRO AREA
Response Deadline
May 6, 2026
Issued by
METROPOLITAN LIBRARY SERVICE AGENCY
(MELSA)
1619 Dayton Avenue, Suite 314 ST. PAUL, MINNESOTA 55104
Sherry Wichitchu, Executive Director
e-mail: sherry@melsa.orgcreate new email
I. GENERAL INFORMATION
A. Purpose of this Request for Information (RFI)
The Metropolitan Library Service Agency (MELSA) is seeking information for the provision of a resource for a digital adult learning for the one hundred and two Twin Cities metro public libraries. This Request for Information provides the instructions for submitting product and price information, the criteria by which a vendor may be selected, and the contractual terms by which the Metropolitan Library Service Agency prefers to manage the relationship between MELSA and the selected vendor.
MELSA seeks responses that address all of the requirements outlined in this RFI.
B. About Metropolitan Library Service Agency (MELSA)
MELSA is a multi-jurisdictional federation composed of eight (8) member library systems located throughout the Twin Cities metropolitan area. A list of MELSA member libraries, with their addresses, is provided with this RFI as Attachment A.
II. RESPONSE INFORMATION
A. Schedule
This RFI was issued Monday, April 6, 2026.
Responses will be received until 3:00 p.m. Central Standard Time (CST) on Wednesday, May 6, 2026 in electronic format. Responses will be received at: kathleen@melsa.orgcreate new email.
Timeline
April 6, 2026 MELSA issues Request for Information
April 15, 2026 Requests for clarification due at 3:00p.m. CST
April 17, 2026 Posting of responses to requests for clarification on melsa.org.
May 6, 2026 Responses are due at 3:00 p.m. CST.
June 22, 2026 Responder notification of selection process resolution.
B. Questions about this RFI
There will be no pre-response conference. Please submit written requests for additional information or clarification of this RFI by 3:00 p.m. on April 15,2026. Please include the name of your organization, a contact person, telephone number, fax number and e-mail with your emailed request for clarification to: kathleen@melsa.orgcreate new email.
Responses to any questions will be compiled and sent to known interested vendors directly and posted on the MELSA website, melsa.org.
Submission of a signed response to this RFI is certification that your firm is not currently debarred, suspended, declared ineligible or excluded from participation in this transaction by any state or federal department or agency.
C. Response Costs.
MELSA is not responsible for any costs incurred by responders to prepare or submit a response to this RFI, to participate in demonstrations or for any other cost associated with responding to this RFI.
D. Ownership of Responses.
All responses timely submitted become the property of MELSA upon submission, and the responses will not be returned. The company submitting the response agrees that MELSA may copy the response for purposes of facilitating the evaluation or to respond to requests for public data. The company, by submitting a response, consents to such copying and warrants that such copying will not violate the rights of any third party, including copyrights.
E. Public Records and Requests for Confidentiality.
a. Pursuant to Minnesota Government Data Practices Act, Minn. Stat. § 13.591, the names of all entities that submitted a timely response to MELSA will be public once the responses have been opened. All other information contained in the responses remains private until MELSA has completed negotiating a contract with the selected contractor. After a contract has been negotiated, all information in all of the responses is public, except “trade secret” information as defined at Minn. Stat. § 13.37.
Requests for release of information held by MELSA are subject to the provisions of the Minnesota Government Data Practices Act, Minn. Stat. Ch. 13.
Contractors are encouraged to familiarize themselves with these provisions before submitting a response.
All information submitted by a contractor eventually will be treated as public information by MELSA unless the contractor properly requests, and MELSA agrees, that information can be treated as private or confidential. A contractor making such a request must include the name, address and telephone number of the individual authorized by the contractor to answer inquires by MELSA concerning the request. MELSA reserves the right to make the final determination of whether the data identified in such a request is private or confidential within the meaning of the Minnesota Government Data Practices Act. A contractor’s failure to request private or confidential treatment of information pursuant to this Section will be deemed by MELSA as a waiver by the contractor of any private or confidential treatment of information included in the response.
b. MESLA reserves the right to accept or reject any or all responses, to waive any defects or to advertise for new responses where the acceptance, rejections, waiving
or advertising of such would be in the best interests of MELSA. MELSA reserves the right to negotiate with one or more Contractors responding to this RFI.
c. MELSA may make such investigations as it deems necessary to determine the ability of the responder to furnish the equipment and services outlined herein, and the responder shall furnish to MELSA all such information and data for this purpose as MELSA may request. MELSA reserves the right to reject any response if the evidence submitted by, or investigation, of such responder fails to satisfy MELSA that such responder is properly qualified to carry out the obligations of the contract.
d. Responses received prior to the due date and time will be kept secured and unopened. No response received after the due date and time will be considered and will be returned to the contractor unopened.
e. MELSA will not physically release or return to the responder any response for purpose of modification, withdrawal, or any other purpose.
f. Response Guarantee: By submitting a response to provide a Digital Adult Learning Resource to MELSA, the contractor agrees to guarantee its response for 90 days from the date the responses are due.
g. Response Evaluation Criteria & Award Process Response Evaluation Criteria
The assessment of Responses will include, but is not limited to, the following:
1. Completeness of the response, weighted as follows:
• Online trial: 30 points
• Vendor Qualification Inventory: 30 points
• Continuity of existing programs: 5 points
• Quoted pricing over three years: 20 points
• General reputation of vendor: 5 points
• Completeness of the RFI response: 10 points
2. Ability of the responder to satisfy the requirements and provide the services at the standards set forth in the Request for Information
3. Ease of use of the service for residents the seven-county metro area with valid library cards
4. Pricing of the services
5. Availability of content meeting the public library needs of residents in the seven-county metro area
6. The effectiveness of the responder’s approach and methodology for delivery of their services
7. Whether the vendor’s requests for deviation from the form of the contract are not in the best interest of MELSA
Response Award Process
Do not assume that a request for proposals (RFP) process will follow this RFI. If an RFP process is commenced, qualified firms will be invited to submit proposals based on the RFIs received. MELSA may also contract with a qualified contractor to provide the services without issuing an RFP.
The successful vendor will be required to enter into a contract with MELSA. Included in the contract will be specifications for service, performance standards, non-performance penalties, and other contract terms.
h. Responders may also be requested to submit additional information concerning their firm prior to award.
i. There is no appeal process for this request.
j. Vendor must submit a completed Response Form to be considered for the award.
k. MELSA reserves the right to accept or reject any or all responses in the best interests of MELSA.
l. Responses received after the due date and time will not be considered and will be returned to the contractor unopened.
m. MELSA reserves the right to negotiate with one or more contractors responding to this RFI.
III. RESPONSE INSTRUCTIONS
A. All response should be emailed to kathleen@melsa.orgcreate new email with subject link RFI Response: MELSA DIGITAL ADULT LEARNING RESOURCE.
The response deadline is 3:00 p.m. CST on Wednesday, May 6, 2026.
Responses will not be opened until after the deadline. Send a separate email to kathleen@melsa.orgcreate new email if you wish to confirm receipt.
B. All contractors must submit ONE (1) complete electronic copy of their response.
C. General Instructions
a. All responses by corporations shall bear the official seal of the corporation, if applicable, along with the signature of a duly authorized officer of the corporation.
b. No erasures allowed on the Response.
D. Complete Response Checklist:
The items outlined in the table below are required for a complete response.
1 A narrative letter, describing your firm and the services you are able to provide.
2 Explanation of pricing model and discount structures. Provide pricing for three years for each of MELSA’s eight member library systems if purchased individually and three years if purchased for the MELSA region jointly.
System Anoka Carver Dakota Hennepin Ramsey St Paul Scott Washington MELSA
Population 374,077 114,201 454,301 1,304,748 244,143 313,375 157,576 285,550 3,247,971
3 Include a proposed Licensing Agreement and/or Terms of Use with pricing for MELSA
4 Detailed information addressing each service point outlined on the Vendor Qualifications Inventory Attachment B
5 Trial access information for an eight-week period starting on May 6, 2026
6 Provide an active customer list of five (5) U.S. public library consortia or public libraries serving similar populations, with equal or greater buying power than MELSA for whom the responder has provided contracted services similar to those being called for in the specifications herein for a minimum of twelve months. Indicate addresses, telephone numbers, and names of parties to be contacted.
7 Completed Response Form Attachment C
8 Completed Non-Collusion Statement Attachment D
9 Completed Tennessen Notice Attachment E
E. Vendor Performance Expectations
The undersigned Vendor agrees to abide by the following statements:
1. The Vendor agrees to an initial 12 month contract with options for a 2nd and 3rd year extension payable annually with a written letter agreeing to the same terms and condition language for each additional term.
2. The Vendor agrees that either party may terminate the agreement on the contract renewal date effective upon a 30 days written notice to the other party.
3. The Vendor agrees to supply a toll-free phone number, fax number or email address to resolve service issues.
4. The Vendor agrees to provide a representative to handle the MELSA’s account.
Attachments to this Request for Information include:
A. MELSA Member Library Locations
B. Vendor Qualifications Inventory
C. Response Form
D. Non-collusion statement
E. Tennessen Notice
F. Sample reviewer forms
Attachment A: MELSA RFI: Digital Adult Learning Resource
Metropolitan Library System Agency (MELSA) – Eight Public Library Systems with 102 Public Library Sites
Region Library System Branch Street City State Zip
MELSA Anoka County Library Centennial 100 Civic Heights Cir Circle Pines MN 55014
MELSA Anoka County Library Columbia Heights 3939 Central Ave N Columbia Heights MN 55421
MELSA Anoka County Library Crooked Lake 11440 Crooked Lake Blvd NW Coon Rapids MN 55433
MELSA Anoka County Library Johnsville 12461 Oak Park Blvd Blaine MN 55434
MELSA Anoka County Library North Central 17565 Central Ave Ne Ham Lake MN 55304
MELSA Anoka County Library Northtown 711 County Road 10 Frontage Rd Blaine MN 55434
MELSA Anoka County Library Mississippi 410 Mississippi St NE Fridley MN 55432
MELSA Anoka County Library Rum River 4201 6th Ave Anoka MN 55303
MELSA Anoka County Library St Francis 3519 Bridge St NW Saint Francis MN 55070
MELSA Carver County Library Norwood Young America 314 Elm St W Norwood Young America MN 55368
MELSA Carver County Library Chanhassen 7711 Kerber Bl Chanhassen MN 55317
MELSA Carver County Library Chaska 3 City Hall Plz Chaska MN 55318
MELSA Carver County Library Victoria 1670 Steiger Lake Ln Victoria MN 55386
MELSA Carver County Library Waconia 217 S Vine St Waconia MN 55387
MELSA Carver County Library Watertown 309 Lewis Ave Sw Watertown MN 55388
MELSA Dakota County Library Burnhaven 1101 County Road 42 Burnsville MN 55306
MELSA Dakota County Library Farmington 508 3rd St Farmington MN 55024
MELSA Dakota County Library Galaxie 14955 Galaxie Ave Apple Valley MN 55124
MELSA Dakota County Library Heritage 20085 Heritage Dr Lakeville MN 55044
MELSA Dakota County Library Inver Glen 8098 Blaine Ave Inver Grove Heights MN 55076
MELSA Dakota County Library Kaposia 131 Seventh Ave N South St Paul MN 55075
MELSA Dakota County Library Pleasant Hill 1490 S Frontage Rd Hastings MN 55033
MELSA Dakota County Library Robert Trail 14395 S Robert Trl Rosemount MN 55068
MELSA Dakota County Library Wentworth 199 Wentworth Ave E West St Paul MN 55118
MELSA Dakota County Library Wescott 1340 Wescott Rd Eagan MN 55123
MELSA Hennepin County Library Arvonne Fraser 1222 4th St Se Minneapolis MN 55414
MELSA Hennepin County Library Augsburg Park 7100 Nicollet Ave Richfield MN 55423
MELSA Hennepin County Library Brookdale 6125 Shingle Creek Pkwy Brooklyn Center MN 55430
MELSA Hennepin County Library Brooklyn Park 8500 W Broadway Ave Brooklyn Park MN 55445
MELSA Hennepin County Library Champlin 12154 Ensign Ave N Champlin MN 55316
MELSA Hennepin County Library East Lake 2727 E Lake St Minneapolis MN 55406
MELSA Hennepin County Library Eden Prairie 565 Prairie Center Dr Eden Prairie MN 55344
MELSA Hennepin County Library Edina 5280 Grandview Sq Edina MN 55436
MELSA Hennepin County Library Excelsior 337 Water St Excelsior MN 55331
MELSA Hennepin County Library Franklin 1314 E Franklin Ave Minneapolis MN 55404
MELSA Hennepin County Library Golden Valley 830 Winnetka Ave N Golden Valley MN 55427
MELSA Hennepin County Library Hopkins 22 11th Ave N Hopkins MN 55343
MELSA Hennepin County Library Hosmer 347 E 36th St Minneapolis MN 55408
MELSA Hennepin County Library Linden Hills 2900 W 43rd St Minneapolis MN 55410
MELSA Hennepin County Library Long Lake 1865 W Wayzata Blvd Long Lake MN 55356
MELSA Hennepin County Library Maple Grove 8001 Main St N Maple Grove MN 55369
MELSA Hennepin County Library Maple Plain 5184 Main St E Maple Plain MN 55359
MELSA Hennepin County Library Minneapolis Central 300 Nicollet Mall Minneapolis MN 55401
MELSA Hennepin County Library Minnetonka 17524 Excelsior Blvd Minnetonka MN 55345
MELSA Hennepin County Library Nokomis 5100 34th Ave S Minneapolis MN 55417
MELSA Hennepin County Library North Regional 1315 Lowry Ave N Minneapolis MN 55411
MELSA Hennepin County Library Northeast 2200 Central Ave Ne Minneapolis MN 55418
MELSA Hennepin County Library Osseo 415 Central Ave Osseo MN 55369
MELSA Hennepin County Library Oxboro 8801 Portland Ave S Bloomington MN 55420
MELSA Hennepin County Library Penn Lake 8800 Penn Ave S Bloomington MN 55431
MELSA Hennepin County Library Pierre Bottineau 55 Broadway St NE Minneapolis MN 55413
MELSA Hennepin County Library Plymouth 15700 36th Ave N Plymouth MN 55446
MELSA Hennepin County Library Ridgedale 12601 Ridgedale Dr Minnetonka MN 55305
MELSA Hennepin County Library Rockford Road 6401 42nd Ave N Crystal MN 55427
MELSA Hennepin County Library Rogers 21300 John Milless Dr Rogers MN 55374
MELSA Hennepin County Library Roosevelt 4026 28th Ave S Minneapolis MN 55406
MELSA Hennepin County Library Southdale 7001 York Ave S Edina MN 55435
MELSA Hennepin County Library St Louis Park 3240 Library Ln St Louis Park MN 55426
MELSA Hennepin County Library St. Anthony 2941 Pentagon Dr St Anthony MN 55418
MELSA Hennepin County Library St. Bonifacius 8624 Kennedy Memorial Dr St Bonifacius MN 55375
MELSA Hennepin County Library Sumner 611 Van White Memorial Blvd Minneapolis MN 55411
MELSA Hennepin County Library Walker 2880 Hennepin Ave Minneapolis MN 55408
MELSA Hennepin County Library Washburn 5244 Lyndale Ave S Minneapolis MN 55419
MELSA Hennepin County Library Wayzata 620 Rice St E Wayzata MN 55391
MELSA Hennepin County Library Webber Park 4440 Humboldt Ave N Minneapolis MN 55412
MELSA Hennepin County Library Westonka 2079 Commerce Blvd Mound MN 55364
MELSA Ramsey County Library Maplewood 3025 Southlawn Dr Maplewood MN 55109
MELSA Ramsey County Library Mounds View 2576 Mounds View Blvd Mounds View MN 55112
MELSA Ramsey County Library New Brighton 400 10th St NW New Brighton MN 55112
MELSA Ramsey County Library North St Paul 2300 N Saint Paul Dr North St Paul MN 55109
MELSA Ramsey County Library Roseville 2180 Hamline Ave N Roseville MN 55113
MELSA Ramsey County Library Shoreview 4560 Victoria St N Shoreview MN 55126
MELSA Ramsey County Library White Bear Lake 2150 2nd St White Bear Lake MN 55110
MELSA Saint Paul Public Library Arlington Hills 1200 Payne Ave Saint Paul MN 55106
MELSA Saint Paul Public Library Dayton’s Bluff 645 7th St E Saint Paul MN 55102
MELSA Saint Paul Public Library G.Latimer Central Lib 90 Fourth St W Saint Paul MN 55104
MELSA Saint Paul Public Library Hamline Midway 1558 W Minnehaha Ave Saint Paul MN 55106
MELSA Saint Paul Public Library Hayden Heights 1456 White Bear Ave Saint Paul MN 55116
MELSA Saint Paul Public Library Highland Park 1974 Ford Pky Saint Paul MN 55104
MELSA Saint Paul Public Library Merriam Park 1831 Marshall Ave Saint Paul MN 55107
MELSA Saint Paul Public Library Rice St 1011 Rice St Saint Paul MN 55117
MELSA Saint Paul Public Library Riverview 1 E George St Saint Paul MN 55103
MELSA Saint Paul Public Library Rondo Community Lib 461 North Dale St Saint Paul MN 55108
MELSA Saint Paul Public Library St Anthony Park 2245 Como Ave St Paul MN 55119
MELSA Saint Paul Public Library Sunray 2105 Wilson Ave Saint Paul MN 55130
MELSA Saint Paul Public Library W Seventh St 265 Oneida St Saint Paul MN 55102
MELSA Scott County Library Belle Plain 125 West Main St Belle Plaine MN 56011
MELSA Scott County Library Elko New Market 110 J Roberts Way Elko New Market MN 55054
MELSA Scott County Library Jordan 275 Creek Ln S Jordan MN 55352
MELSA Scott County Library New Prague 400 East Main St New Prague MN 56071
MELSA Scott County Library Prior Lake 16210 Eagle Creek Ave Se Prior Lake MN 55372
MELSA Scott County Library Savage 13090 Alabama Ave S Savage MN 55378
MELSA Scott County Library Shakopee 235 S Lewis St Shakopee MN 55379
MELSA Washington County Library Bayport 582 N 4th St Bayport MN 55003
MELSA Washington County Library Hardwood Creek 19955 Forest Rd N Forest Lake MN 55025
MELSA Washington County Library Lake Elmo 3537 Lake Elmo Ave N Lake Elmo MN 55042
MELSA Washington County Library Oakdale 1010 Heron Ave N Oakdale MN 55128
MELSA Washington County Library Park Grove 7900 Hemingway Ave S Cottage Grove MN 55016
MELSA Washington County Library R H Stafford 8595 Central Park Place Woodbury MN 55125
MELSA Washington County Library Stillwater 224 3rd St N Stillwater MN 55082
MELSA Washington County Library Valley 384 St Croix Trail S Lakeland MN 55043
MELSA Washington County Library Wildwood 763 Stillwater Rd Mahtomedi MN 55115
Attachment B: MELSA RFI – Digital Adult Learning Resource
Vendor Qualification Inventory
1. Describe in detail the breadth and depth of the course content your service offers. Please include information on content development and assurances of accuracy and currency.
2. Detail how course offerings and content are maintained. Specify turnaround time for updates on new technology and software, as well ask criteria for culling obsolete data.
3. Describe the learning formats used by your service, i.e. video, PowerPoint slides, practice tests, etc.
4. Specify what learning options are available for non-native English speakers.
5. Indicate if any of the coursework offered is recognized by any official professional organizations for certification or continuing education to support prior certification.
6. Detail user account features.
7. Provide information on instructors such as selection process, credentials, etc.
8. Describe in detail the breadth and depth of the course content your service offers. Please include information on content development and assurances of accuracy and currency.
9. Outline authentication protocols available and data encryption measures in place – e.g. SIP, Stunnel, EZproxy, etc. Address any plans to expand or change what is in place over the next 1-3 years.
10. Indicate if any patron data beyond library card number is required to establish an account for services.
11. State ability to provide unlimited 24-hour remote access for customers, as well as in-library use. Identify any associated conditions or restrictions on use. Indicate if the service allows for an unlimited number of
simultaneous users during hours of operation.
12. Describe steps taken to keep any library or user-provided data confidential. Provide policies or procedures in place should a data breach occur. Include those that address promptness of notification of a breach of the security of data as defined in Minnesota Statute § 13.055 suspected breach of the
security of data and outline how assistance in remedying such a breach would be provided.
13. Detail systems in place to prevent directly or indirectly revealing, reporting, publishing, duplicating, or otherwise disclosing protected user, MELSA or member library data to any third party in any way whatsoever, unless required or allowed by law. This pertains to any entity not directly providing the service purchased, including, but not limited to any organizations considered to be partners or owned by the same corporation. Include policies and practices on the use of third-party cookies within your
product.
14. Detail all access limitations to services such as user age, service area, etc.
15. Provide your Voluntary Product Accessibility Template (VPAT). Describe how your system addresses ADA Title II regulations for public libraries to require that all new digital content meet WCAG 2.1, Level AA standards. As the rules apply to websites, mobile apps, documents, media, and texts. Please include how compliance has been tested and verified.
16. Indicate if a mobile app available s available for the service. Include types of devices that are compatible and how the app can be accessed by mobile devices. Indicate types of user testing done to optimize
functionality for library users.
17. Provide detailed description of user customer support when communication is warranted because of problems, questions, etc. Will the vendor provide support directly to users or through a process vetted by library staff?
18. Outline any major upgrades planned or anticipated in the next five years.
19 Share thorough list of types of usage tracked, frequency, and how they are delivered or accessed. Specify if statistics provided are compatible with COUNTER 5.1 or SUSHI (Standardized Usage
Statistics Harvest Initiative).
20. Please indicate how many years your company has been in business and how long the proposed service/resource has been offered. Additionally, provide an overview of your company’s financial stability, including:
1. Any past, current, or potential bankruptcy proceedings or financial risks that may impact service delivery.
2. Any ongoing or pending legal issues that could affect operational or contractual performance.
If applicable, briefly describe how these matters are being addressed.
21. Provide an active customer list of U.S. public library consortia or public libraries.
22. Indicate types of user testing done to optimize functionality for library users.
23. Describe methods available for library catalog integration including MARC records
24. Specify availability of in-service training for library staff upon request and on-going staff training options.
Share training options provided for the public using this resource through the public library.
ATTACHMENT C: MELSA RFI – DIGITAL ADULT LEARNING RESOURCE RESPONSE FORM
Contractor name:
Company Address:
Website URL:
Contact name and title:
Phone number:
Email:
I certify that the information provided to MELSA in this response is accurate and will remain valid for ninety (90) days from the quote due date.
Authorized Signature
Name (please print or type)
Title
Date
ATTACHMENT D: MELSA RFI – DIGITAL ADULT LEARNING RESOURCE NON-COLLUSION FORM
Contractor name:
Federal Tax ID Number:
Company Address:
Web site URL:
Contact Name and Title:
Phone Number:
Email:
In signing this Response, we certify that we have not, either directly or indirectly, entered into any agreement or participated in any collusion or otherwise taken any action in restraint of the competition; that no attempt has been made to induce any other person or firm to submit or not to submit a Response; that this Response has been independently arrived at without collusion with any other Contractor, competitor or potential competitor, that this Response has not been knowingly disclosed prior to the opening of the Responses to any Contractor competitor; that the above statement is accurate under penalty or perjury.
This company will comply with all terms, conditions, specifications required by the Contractor in this Request for Information and all terms of our RFI response.
Authorized Signature
Name (please print or type)
Title
Date
ATTACHMENT E: MELSA RIF – DIGITAL ADULT LEARNING RESOURCE TENNESSEN NOTICE
Data Privacy: Acknowledgment
In accordance with the Minnesota Government Data Practices Act, Minn. Stat. § 13.04 and § 13.591, Metropolitan Library Service Agency (MELSA) is required to inform you of your rights as they pertain to private or non-public information collected from you. “Private or non-public data” is information that is available to you, but not to the public.
NEED FOR INFORMATION: The information we collect or have collected from you or from other sources authorized by you is needed for evaluation of bids or responses received by Metropolitan Library Service Agency (MELSA) for labor and materials to determine the lowest responsive and responsible contractor to perform the planned work.
REFUSAL: You are not legally required to supply the requested data by MELSA. You have the right to refuse to supply the information we request; however, without this information, we may be unable to properly evaluate your bid or response and may not be able to award you the contract to perform the planned work.
ACCESS TO DATA: Private or non-public information we collect from you may be shared, as a matter of program or service necessity, with another jurisdiction providing funding or a consultant hired by Metropolitan Library Service Agency (MELSA) to prepare the plans, oversee and pay for the work.
Before MELSA has completed its selection or evaluation process, information will not be given to any other agency or individual without your written consent unless specifically authorized by state or federal law, or under a valid court order. Unless otherwise authorized by law, government agencies with whom we share private or confidential information must also treat the information they receive as private or confidential. You, as the subject of collected data, unless otherwise specified by law or court order, may view the information we have concerning you and may make written comments as to the accuracy of the information. Copies of information we have concerning your bid or response may be made, for a reasonable fee, upon your request.
After MELSA has completed its selection or evaluation process, information that is not trade secret data will become public, as provided by Minn. Stat. § 13.591, subd. 3.
RETENTION: All information on you will be kept until federal, state and/or county retention requirements have been met, at which time the information will be destroyed. Unless otherwise noted, this consent will only be effective for a period of one (1) year from the date of signature.
IN ACCORDANCE WITH MINNESOTA STATUTES, SECTION 13.04, I HAVE BEEN INFORMED OF AND UNDERSTAND MY RIGHTS AS SUBJECT OF DATA.
Name of Organization
By:
Date
PRINT NAME AND TITLE
Tennessen Notice
MELSA DUE DILIGENCE RFI: Digital Adult Learning Resource
Attachment F1: Final Scoring Form Sample
Evaluation and Award Process
Proposals will be evaluated on a range of criteria deemed to be in best interest of MELSA and its member libraries, which include, but are not limited to:
Criteria Weight Vendor A Vendor B Comments
Online Trial Review Form 30
Vendor Qualifications Inventory Review Form Responses to questions on attachment C included in RFI
30
Continuity of existing programs
5
Quoted pricing over 3 years 20
General reputation, experience and financial responsibility of the vendor
5
Completeness of the RFI response submitted
10
Final Scores
100 0 0
Attachment F1: Final Scoring Form – SAMPLE
MELSA DUE DILIGENCE RFI: DIGITAL ADULT LEARNING RESOURCE
Attachment ‘2: TRIAL Scoring Form Sample
Worth 30 points overall. Point value per question may vary by reviewer. Please correlate findings with Attachment B responses as appropriate.
Evaluation Criteria
Vendor Product
Score Vendor Product
Score Notes
User Account Features:
-N/A, Required, Optional
-Benefits
Content:
-Currency
-Completeness
-Accuracy
-Accessibility
-Output Methods, Limits, etc
Interface General:
-Ease of Use
-Novice / Expert
-Displays
-Output Methods or Limits
Practice Search Comments:
User Support:
-Accessibility
-Ease of use
-Methods
-Depth
-Reliability
Other:
-Websites Linked
-Publications Indexed
-Variable based on type of product
Total Points Earned
(30 total available) 0 0
General Comments:
MELSA RFI: Attachment F2 – Trial Scoring Form Sample
MELSA DUE DILIGENCE RFI: Digital Adult Learning Resource
Attachment 7c: Vendor Qualification Inventory Scoring Form Sample
Worth 30 points overall.
Points assigned by reviewer: Vendor Vendor
1. Describe course offerings in detail. Please include target audience(s), subject areas covered. Specify what learning options are available for non-native English speakers.
Vendor Notes
2. Provide information on the learning formats used by your service, i.e. video, PowerPoint slides, practice tests, etc.
Vendor Notes
3. Detail how course offerings and content are maintained. Specify turnaround time for updates on new technology and software, as well ask criteria for culling obsolete data.
Vendor Notes
4. Indicate if any of the coursework offered is recognized by any official professional organizations for certification or continuing education to support prior certification.
Vendor Notes
5. Outline authentication protocols available and data encryption measures in place – e.g. SIP, Stunnel, EZproxy, etc. Address any plans to expand or change what is in place over the next 1-3 years.
Vendor Notes
6. Indicate if any patron data beyond library card number is required to establish an account for services.
Vendor Notes
7. State ability to provide unlimited 24-hour remote access for customers, as well as in-library
use. Identify any associated conditions or restrictions on use. Indicate if the service allows for an unlimited number of simultaneous users during hours of operation.
Vendor Notes
8. Describe steps taken to keep any library or user-provided data confidential, provide policies or procedures in place should a data breach occur. Include those that address promptness of notification of a breach of the security of data as defined in https://www.revisor.mn.gov/statutes/cite/13.055, subd. 1(a) or suspected breach of the security of data and outline how assistance in remedying such a breach would be provided.
Vendor Notes
9. Detail systems in place to prevent directly or indirectly revealing, reporting, publishing, duplicating, or otherwise disclosing protected user, MELSA or member library data to any third party in any way whatsoever, unless required or allowed by law. This pertains to any entity not directly providing the service purchased, including, but not limited to any organizations considered to be partners or owned by the same corporation. Include policies and practices on the use of third-party cookies within your product.
Vendor Notes
10. State ability to provide unlimited 24-hour remote access for customers, as well as in-library use. Identify any associated conditions or restrictions on use and if remote access can be authenticated by library card number. Indicate if the service allows for an unlimited number of simultaneous users during hours of operation.
Vendor Response
11. Detail all access limitations to services such as user age, service area, etc.
Vendor Notes
12. State whether the service has a mobile app available, what type of devices the app is compatible with and how the app can be accessed by mobile devices. Indicate types of user testing done to optimize functionality for library users.
Vendor Notes
13. Provide detailed description of end user customer support when communication is warranted because of problems, questions, etc. Will the vendor provide support directly to users or through a process vetted by library staff?
Vendor Notes
14. Outline any major upgrades planned or anticipated in the next five years.
Vendor
15. Provide a thorough list of types of usage tracked, frequency, and how they are delivered or accessed. Specify if statistics provided are compatible with COUNTER 4 or SUSHI (Standardized Usage Statistics Harvest Initiative).
Vendor
16. Number of years the company has been in business. Number of years the product has been offered.
Vendor Notes
17. Describe how the Respondent’s system addresses Web accessibility and identify level of conformance with each guideline from the Web Accessibility Initiative’s Web Content Accessibility Guidelines 2.0, www.w3.org/TR/WCAG20/, including how compliance has been tested and verified.
Vendor Notes
18. Provide an active customer list of at least five (5) U.S. public library consortia or public libraries serving populations of over 2.5 million people that have used the Vendor’s service for at least six months. Indicate email addresses, telephone numbers, and names of parties to be contacted.
Vendor Notes
19. Indicate types of user testing done to optimize functionality for library users.
Vendor Notes
20. Provide details on library catalog integration and provision of MARC Records.
Vendor Notes
21. Specify availability of in-service training for library staff upon request and on-going staff training options. Share training options provided for the public using this resource through the public library.
Vendor Notes