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MELSA is now offering the following staff trainings & events:

De-escalation Part 1

This class presents a neurobiological framework for understanding the nature of upset encounters and discusses common mistakes that people make in attempting to diffuse them. The intervention begins with “checking oneself” and establishing good control of one’s nonverbal communication, including pace and tone of voice. From there, the class examines and practices verbal responses that promote empathic connection to calm the crisis.