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General disability awareness

Information for anyone:

People First Language -  Articles about using People First language which encourages a focus on the person before the disability

Responding to Disability – Minnesota Council on Disability (MCD) produces publications to inform people about a variety of disability issues such as employment, disability awareness, and emergency preparedness. (38 pages with pictures, 13 questions, and answers)

Disability Etiquette – Tips On Interacting With People With Disabilities (36 pages)

Disability Sensitivity – Informative instruction video on how to interact with people with disabilities. (03:00)

Tips for Customer Service – True/false quiz to help you make the best choices when meeting someone with a disability. (11 questions)

Disability Etiquette Handouts – Best practices for providing excellent customer service. (1-3 pages each)

Customer Service Tips – Tips for interacting with persons with various types of disabilities, service animals, assistive devices and/or support persons, and what you need to know when talking to persons with disabilities over the phone. (12 topics, each less than 1 page)

Disability Etiquette in the Workplace from Job Accommodation Network (JAN)

ADA Training Resources – a variety of training opportunities to increase your knowledge of the ADA.

Inclusive Presentation Skills – tips for delivering more inclusive presentations.  Feb 1, 2018, MSFTEnable – Microsoft YouTube Channel, Published on Sep 4, 2018 (2:16)

BuzzFeed FYI – Things People Living with Disabilities have to say – Listen to what they have to say. (4:05)


For librarians:

ADA National Network - "At Your Service: Welcoming Customers with Disabilities" is a self-paced webcourse for people interested in discovering best practices for working with customers you have disabilities. (Free, but setup of a login is required; includes pre-test, 15 topics that can be completed individually, and post test.)

Universal Library Access – Making Library Resources Accessible to People with Disabilities. (~ 3 pages)

PANDA Minnesota Adult Basic Education Disability Specialists 

Project Enable – Professional online development for teachers, librarians 

Developing Inclusive Library Services to Adults with Disabilities webinar from Renee Grassi at Dakota County Library  (please note that using Google Chrome may work best for viewing)

ASCLA Tools & Resources – The Association of Specialized and Cooperative Library Agencies (ASCLA) list of links to tools and resources.

Library Service to Special Population Children and their Caregivers: A Toolkit for Librarians and Library Workers – Created by ALSC Committee for Library Service to Special Population Children and Their Caregivers (Chapter 16 - pages 16-20, and Chapter 32 - pages 31-35)